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Complaints Procedure

Contemporary Dental is committed to offering high standards of care and service to our patients. If we have failed to meet your expectations we will make best endeavours to deal with any dissatisfaction promptly and courteously and learn from our mistakes.

In the first instance, please ask to speak to the Practice Manager. We will do our best to resolve any problems and offer reassurance. It is our experience that most difficulties can be resolved by a good conversation and clear communication.

Following a concern raised in the form of a letter, patients will receive an initial acknowledgement from the Practice Manager within 5 working days. We will make every effort to fully investigate the issue within 10 working days. If there is a delay in investigation we will notify the patient about it, giving the reasons and the likely date for its completion.

We will keep comprehensive records and will inform the patient of the outcome of the investigation. It is our goal to offer the best solution, as we never want to have unhappy patients. If the patient is still dissatisfied after following the practice procedure, the patient can contact the General Dental Council private complaints service, see www.dentalcomplaints.org.uk or telephone 08456 120540.

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